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Customer Service
(800)-628-9065 x112 M-F 9-5 (EST)
cs@teddythedog.com

If you think you want to sell Teddy in your retail store or have any questions regarding our products, Mike is a great person to talk to. You can find him at 6 Brook Road, Needham MA 02494. Please call him directly at (800)-628-9065 x106 M-F 9-5 (EST). His email is: michael@teddythedog.com

Returns|Exchanges

We take pride in every product we manufacture and sell. However, if you are not 100% satisfied, please contact us and we will be happy to refund your purchase or exchange it. Click here for our full Returns|Exchanges policy.

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