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Returns & Exchanges
We take pride in every product we manufacture and sell. We understand that since you cannot touch and feel the products on the site, you may not be 100% satisfied when it is delivered, so please contact us and we will be happy to help you refund or exchange your purchase.
Return/Exchange Address
Teddy the Dog
6 Brook Road
Needham, MA
02494, USA
Customer Service: Ted (800)-628-9065 x 112 M-F 9-5 (EST)
Set up a Return/Exchange
To process a return or an exchange first please contact Customer Service and let us know you want to return/exchange items. Please have your Order ID number or Customer ID close by to expedite the process. This is the number you received via email confirmation when you placed your order.
*TeddytheDog.com does not cover your return/exchange shipping rates.
Refunds on Returns
All return merchandise must be received by TeddytheDog.com prior to receiving a refund. Refunds will be applied as as soon as possible, but please allow up to 3 weeks for your return to be received and processed.
Please note, items returned after 90 days will be issued a gift certificate only valid at TeddytheDog.com.
Exchange Orders
If you are exchanging merchandise, the balance, if any will be charged, and the requested replacement merchandise will be shipped USPS for an additional $5. If you need to exchange an item that was not bought on our website, a proof of purchase is required. Please call our customer service agent and we can set up your exchange. We can only accept items that are currently available on our website and not in the sale section.
We recommend all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. TeddytheDog.com is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.
Gift Returns/Exchanges
If you would like to return or exchange an item you have received as a gift, you will need to contact customer service. We do not accept returns without prior notice. Upon receipt of your returned goods, we will send you a gift certificate of equal value.
Out of Stock Items on Exchanges
If an item or a particular item size is out of stock you will be notified as soon as possible via email or telephone. If the item is going to come back in stock, you will have the option to wait. If it is out of stock for the season, you may make a new selection, receive a refund (when applicable), or receive a gift certificate of equal value.
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